Frequently Asked Questions

Pfizer Direct is a home-delivery program administered by Medvantx, a licensed mail-order pharmacy, through which eligible patients can order certain brand-name Pfizer medications with a valid prescription. Pfizer is not a licensed pharmacy.

Pfizer Direct by Medvantx does not accept insurance. You can be confident you’re receiving high quality, brand-name Pfizer medications, allowing you to take the Pfizer medications you know.

No; however, Medvantx accepts all major credit and debit cards, as well as health savings account (HSA) and flexible spending account (FSA) cards.

Yes. Pfizer Direct by Medvantx uses the email address you provide when signing up as your unique identifier within this program. This allows you to create an account, and eligible customers may place orders through the Pfizer Direct program.

Please note: You need to have your own email account to register for the Pfizer Direct program.

Product offerings are subject to additions and/or changes. Please see current product availability here.

No. Pfizer Direct by Medvantx only offers Pfizer brand-name medications.

Please call 1-877-655-1400 to request assistance from the Medvantx Customer Care Team. If you need to speak to a pharmacist, a member of the Medvantx Customer Care Team can connect you to a dedicated on-call pharmacist.

The Medvantx Customer Care and Pharmacist hours of operation are Monday through Friday, 8:00 AM to 8:00 PM ET. (Closed on major holidays.)

The Medvantx Customer Care and Pharmacist hours of operation are Monday through Friday, 8:00 AM to 8:00 PM ET. (Closed on major holidays.)

Pfizer Direct is a home-delivery program administered by Medvantx, a licensed mail-order pharmacy. When eligible customers place an order through the Pfizer Direct program using a valid prescription, Medvantx will verify your prescription information with the prescribing physician that you indicate at the time of ordering.

If your doctor did not send the prescription to Medvantx, Medvantx may contact your doctor on your behalf to request that your doctor e-prescribe your valid, existing prescription to Medvantx. Please note that this may delay the processing and shipment of your order.

Once Medvantx receives the valid prescription from your doctor and the prescription is verified, Medvantx may process your order and your medication may be shipped directly to you.

Yes, you may opt out from any promotional emails that you sign up for. However, you will still receive important information about orders you place, such as status updates and shipping notifications, because your email is how Medvantx communicates information relating to your orders.

Pfizer has collaborated with Medvantx, a licensed mail-order pharmacy, to bring you the Pfizer Direct program. Pfizer is not a licensed pharmacy.

For eligible patients, once Medvantx receives the valid prescription from your doctor and the prescription is verified, Medvantx may process your order and your medication may be shipped directly to you.

Terms of Use apply to your use of the Pfizer Direct website, administered by Medvantx, to order your medications. Please see the full list of Terms of Use, which may vary by product, here.

Yes, after your doctor has determined that the brand-name Pfizer product is appropriate. If you have a valid, existing paper prescription or if your doctor did not send the prescription to Medvantx, Medvantx may contact your doctor on your behalf to request that your doctor e-prescribe or fax your valid, existing prescription to Medvantx. Please note that this may delay the processing and shipment of your order.

Once Medvantx receives the valid prescription from your doctor, and the prescription is verified, Medvantx may process your order and your medication may be shipped directly to you.

You may also place an order if your existing prescription is already with a different pharmacy. Medvantx will contact your prescribing physician and request they e-prescribe or fax your prescription to Medvantx. Once Medvantx receives the prescription from your doctor, your order will be processed and your medication will be shipped directly to you.

For Eligibility criteria, please see the Terms of Use.

Yes. If the medications are available for order through Pfizer Direct by Medvantx and you are an eligible customer with a valid, existing prescription for each medication that you would like to order.

You may purchase only 1 prescription per transaction. However, you may check out multiple times if you would like to order additional medications through Pfizer Direct.

No. Only Pfizer brand-name medications are used to fill prescriptions ordered via the Pfizer Direct program.

Yes. If you have a valid, existing paper prescription, Medvantx may still be able to help you obtain your Pfizer brand-name medication. After creating an account with Pfizer Direct, enter your doctor’s information and provide your authorization for a member of the Medvantx Customer Care Team to contact your doctor.

If you have a valid, existing prescription, Medvantx will contact your doctor to attempt to verify your existing prescription and have the prescription transferred to Medvantx. For Eligibility criteria, please see the Terms of Use.

Unfortunately, Medvantx cannot accept faxes or photos of prescriptions from customers.

If you have a valid, existing paper prescription, Medvantx may still be able to help you obtain your Pfizer brand-name medication. After creating an account with Pfizer Direct, enter your doctor’s information and provide your authorization for a member of the Medvantx Customer Care Team to contact your doctor.

If you have a valid, existing prescription, Medvantx will contact your doctor to attempt to verify your existing prescription and have the prescription transferred to Medvantx. For Eligibility criteria, please see the Terms of Use.

Please call 1-877-655-1400 and a member of the Medvantx Customer Care Team will assist you.

Your doctor will find this pharmacy using the following search terms:

Yes. After creating an account with Pfizer Direct administered by Medvantx, enter your doctor’s information and provide your authorization for a member of the Medvantx Customer Care Team to contact your doctor.

If your valid, existing prescription is already with a different pharmacy, Medvantx may contact your prescribing physician and request they e-prescribe your valid, existing prescription to Medvantx.

Once Medvantx receives the valid prescription from your doctor, and the prescription is verified, Medvantx may process your order and your medication may be shipped directly to you.

For Eligibility criteria, please see the Terms of Use.

In the event of an emergency, please call 911 immediately.

As a Pfizer Direct program customer, you have access to the Medvantx Customer Care Team’s on-call pharmacists during normal business hours: Monday through Friday, 8:00 AM to 8:00 PM ET. (Closed on major holidays.)

Please call 1-877-655-1400 to speak with a member of the Medvantx Customer Care Team who can assist you in connecting with one of the Medvantx Customer Care Team Pharmacists.

If you have a question about your treatment, please contact your doctor.

You can check the status of your order from your Pfizer Direct account, under the “Order Status” page.

For every order placed, a shipping confirmation email from Medvantx will also be sent to let you know that your order has shipped. The email will include a tracking number and link to the shipping carrier so you can track the progress of your order.

Yes. To place an order through Pfizer Direct by Medvantx, you must sign up and create an account with a unique email address and password.

You can click here if you cannot remember your password.

You can also contact the Medvantx Customer Care line at 1-877-655-1400 and a member of the Customer Care Team will be able to assist you.

Log in to your account and select “My Account Information” to make changes to your information, including your password, as well as your personal, medical, billing, and shipping information. You cannot change your email address online.

For all other account changes, please contact the Medvantx Customer Service line at 1-877-655-1400.

Pfizer Direct and Medvantx each use technical, administrative, and procedural measures in an attempt to safeguard your personal data from unauthorized access or use. No such measure is ever 100% effective though, so Pfizer Direct and Medvantx do not guarantee that your personal data will be secure from theft, loss, or unauthorized access or use, and Pfizer Direct and Medvantx make no representation as to the reasonableness, efficacy, or appropriateness of the measures Pfizer Direct and Medvantx use to safeguard such data. Users are responsible for maintaining the secrecy of their own passwords. If you have reason to believe that your interaction with Pfizer Direct or Medvantx is no longer secure (for example, if you feel that the security of any account you might have with Pfizer Direct and Medvantx has been compromised), please immediately notify Medvantx by calling 1-877-655-1400.

You cannot delete your account online; however, you may call the Medvantx Customer Care line at 1-877-655-1400 if you would like to delete your account.

Although Pfizer Direct by Medvantx does not accept insurance, based on the information you provided, the verification process was prompted in order to determine eligibility for the Pfizer Direct program. Patients are not eligible to use this program if they are enrolled in a state or federally funded insurance program, including but not limited to Medicare, Medicaid, TRICARE, Veteran Affairs health care, a state prescription drug assistance program, or the Government Health Insurance Plan available in Puerto Rico (formerly known as “La Reforma de Salud”).

Please review the eligibility requirements in the Terms of Use for full details. If you have any questions, please call 1-877-655-1400 to speak with a member of the Medvantx Customer Care Team.

Based on updated information you have recently provided, there may have been a change in your eligibility to use the Pfizer Direct program. Please review the eligibility requirements in the Terms of Use for full details. If you have any questions, please call 1-877-655-1400 to speak with a member of the Medvantx Customer Care Team.

Based on information you provided to setup an account, the verification process indicated that you are not eligible for the Pfizer Direct program. Please review the eligibility requirements in the Terms of Use for full details. If you have any questions, please call 1-877-655-1400 to speak with a member of the Medvantx Customer Care Team.

Medvantx requests that you provide the name(s) and location(s) of the doctor(s) who prescribe the medication(s) you’re ordering so that Medvantx may verify that they have the most accurate prescription information for you.

Additional medical information is requested for the assessment of potential allergic reactions or drug interactions with the medications you order via Pfizer Direct and any other prescriptions that you report you are currently taking.

Pfizer Direct by Medvantx provides two different shipping methods:

• Free Standard Shipping: You can expect your medication in 3 to 8 business days. (Includes P.O. box and Saturday delivery.)
• $25 Expedited Shipping: Arrival by the end of the next business day. (No P.O. box or Saturday delivery.)

All delivery timing is based on final pharmacy processing and verification.

Medvantx verifies every valid, existing prescription before it may be filled. The typical verification process takes 1 – 3 days. Final delivery will depend on verification timing and shipping method:

• Standard (3-5 days after verification)
• Expedited (1 day after verification)

Once your order is processed, you will receive a shipment confirmation email from Medvantx that will contain the UPS tracking number for your order.

No. Your signature is not required for the delivery of your Pfizer Direct by Medvantx order.

You may change this option prior to checkout.

If a medication is damaged or lost in the shipping process, please report the incident immediately to the Medvantx Customer Care Team at 1-877-655-1400. Most of the time, a medication reported as lost will eventually arrive to the correct address. In the rare instance that it does not, please contact the Medvantx Customer Care Team to discuss your options.

Through Pfizer Direct by Medvantx, patients with an eligible and valid prescription may order certain brand-name Pfizer medications at a discount off of the list price with free standard shipping.

For Eligibility criteria, please see the Terms of Use.

No. Pfizer Direct by Medvantx does not involve your insurance, nor can a claim be submitted to your insurance. However, all major credit and debit cards, as well as HSA and FSA cards, are accepted as payment.

Please note: Pfizer Direct by Medvantx operates outside of any third-party insurance. Neither the patient, nor the pharmacy, nor anyone else acting on the patient’s behalf, may submit any claim for reimbursement for product dispensed pursuant to this program to any third-party payor, including Medicare, Medicaid, TRICARE or any other federal or state healthcare program. Out-of-pocket expenses incurred when using this program cannot be applied toward any government insurance benefit out-of-pocket spending calculations, such as Medicare Part D True Out-of-Pocket Costs (TrOOP).

For Eligibility criteria, please see the Terms of Use.

Yes. Medvantx accepts HSA and FSA cards in addition to all major credit and debit cards, including American Express, Visa, Mastercard, and Discover.